Retail Banking CRM Kiosk UWP App, since this real application under NDA, this is rebranded version.
What is the app about?
Once user visit to bank, he/she can take the appointment in the app and wait in the queue for consultation, the user also can manage their multiple appointments.
Who are the user of the app
Primary users: Low, medium and high-value customers.
Secondary users: New Customers and ex-customers
What are the goals of the apps?
Improve customer satisfaction
enhance transaction services
access real-time info on service queues
provide a personalized retail banking experience
What I did
› Stakeholder interviews
› Establishing key audiences
› Building personas
› Creating scenarios
› Low- Fidelity prototypes
› Creating wireframes
› High- Fidelity design & guidelines